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Match Point Pickleball Club: Cancellation Policy

Our Commitment

Match Point Pickleball Club aims to provide a fair and accessible environment for all our members and guests. We understand that plans can change, and this policy outlines the procedures and guidelines for cancellations related to memberships, court bookings, clinics, lessons, and events. Our goal is to be transparent and ensure that our resources are available to as many players as possible.

Membership Cancellations

Memberships at Match Point Pickleball Club are designed to offer value and convenience. Should you need to cancel your membership, we request that you provide a written notice of cancellation at least thirty (30) days prior to your next billing cycle. This notice can be submitted via email to operations@mpcolumbus.com or in person at the front desk.

Refunds: Membership fees are non-refundable once a billing cycle has commenced. Cancellations will take effect at the end of the current billing period, provided the 30-day notice requirement is met.
Early Termination: For memberships with a minimum commitment period, early termination may be subject to a cancellation fee. Please refer to your membership agreement for specific details.
Freeze Option: In certain circumstances, such as injury or extended travel, members may be eligible to temporarily freeze their membership. Please contact the club management to discuss your options.

Court Booking Cancellations

To ensure fair access to our courts, we ask that you cancel any court bookings you are unable to attend as far in advance as possible.

Cancellation Window: Court bookings can be cancelled without penalty up to twenty-four (24) hours prior to the scheduled reservation time.
Late Cancellations: Cancellations made within twenty-four (24) hours of the reservation time will be subject to a cancellation fee equivalent to 50% of the court booking fee.
No-Shows: Failure to cancel a court booking and not showing up for the reserved time will result in a charge equivalent to the full court booking fee.
How to Cancel: Court bookings can be cancelled through our online booking system or by contacting the front desk.

Clinic and Lesson Cancellations

Our clinics and lessons are popular and often have waiting lists. Prompt cancellation allows us to offer spots to other interested players.

Cancellation Window: Cancellations for clinics and private/group lessons must be made at least forty-eight (48) hours prior to the scheduled start time to receive a full refund or credit.
Late Cancellations: Cancellations made within forty-eight (48) hours but more than twenty-four (24) hours before the start time will receive a 50% refund or credit. Cancellations made within twenty-four (24) hours will not be eligible for a refund or credit.
Instructor Cancellations: In the rare event that an instructor needs to cancel a clinic or lesson, participants will be notified as soon as possible and will receive a full refund or the option to reschedule.

Event and Tournament Cancellations

Specific cancellation policies for events and tournaments will be outlined in the respective event or tournament registration details. Generally, the following applies:

Registration Fee Refunds: Refund policies will vary depending on the event and the timing of the cancellation. Please refer to the specific event's cancellation deadline and refund schedule.
Withdrawals: If you need to withdraw from an event or tournament after the registration deadline, please notify the event organizer as soon as possible. Refunds in such cases are typically not provided unless a replacement can be found.

Exceptions to the Policy

We understand that unforeseen circumstances can arise. Exceptions to this cancellation policy may be considered on a case-by-case basis for medical emergencies or other significant extenuating circumstances. Please contact the club management to discuss your situation. Documentation may be required.

Policy Changes

Match Point Pickleball Club reserves the right to modify this cancellation policy at any time. Any changes will be communicated to our members and guests through our website and club announcements.

We appreciate your understanding and cooperation in adhering to our cancellation policy. This allows us to manage our resources effectively and provide the best possible experience for everyone at Match Point Pickleball Club.

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